We offer returns for eligible products purchased from our e-shop.
The product must be in its original condition, unused, and undamaged.
The product must be returned within a 30-day period from the date of purchase.
Proof of purchase, such as an order confirmation or receipt, is required.
Return Process:
To initiate a return, please contact our customer support team or use the designated return link on our website.
Provide the necessary information, such as order details, reason for return, and any supporting documents or pictures if needed.
Once the return is approved, you will receive further instructions on how to send back the product, including the return address and any packaging requirements.
Return Shipping:
Customers are responsible for shipping the product back to us.
We recommend using a trackable shipping method and obtaining a proof of shipment.
Return shipping costs may be borne by the customer unless the error was on our part.
Inspection and Refund:
Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
If deemed suitable, a refund will be issued using the original payment method or, alternatively, through another agreed-upon method.
Refund Timing:
We aim to process refunds as swiftly as possible.
However, delays might occur based on the payment method and the customer’s bank.
Non-Returnable Items:
Some items might be excluded due to hygiene specifications, copyright regulations, or other rules. Such items will be noted on the website.
Exchanges:
Exchanges might be offered based on product availability and customer preferences.
Customer Support:
Our team is available for any inquiries or concerns related to returns.
